Our IP PBX Exchange is a next-generation telephony platform that combines the power of a full-featured PBX system with built-in Robocall automation. Designed for businesses that demand efficiency, flexibility, and control, it ensures every customer call is managed smoothly while giving you advanced customization and reporting options.

Core Features of IP PBX

• Built-in Web Dialer (browser-based calling)
• Multi-line Calling: Handle multiple concurrent calls seamlessly.
• Call Transfer & Forwarding: Redirect calls easily between team members.
• Call Recording: Record inbound and outbound calls for quality and compliance.
• Smart IVR & Queue Management: Professional greetings with intelligent call routing and queue handling.
• Real-time Call Monitoring: Listen to ongoing calls for training and quality assurance.
• AI-Powered Call Transcription & Data Extraction: Capture conversations in text and extract key business data instantly.
• Voicemail-to-Email: Missed calls and voicemails are automatically delivered to your email inbox.
• Blacklist / Whitelist (Number Blocking): Control who can reach your business by blocking unwanted calls and allowing only approved numbers.
• Time-based Routing (Office Hours, Holidays): Automatically route calls based on business hours, weekends, or holidays to ensure smooth call handling.
• Multi-tenant Support (Departments/Branches): Manage multiple departments or branches within a single PBX system while keeping data and operations separate.
• Role-based Access Control (Admin / User / Supervisor): Define different permission levels so each user only has access to the features they need.

Built-in Robocall Automation

• Auto-Dialing Campaigns: Launch automated outbound calls for leads, reminders, and promotions.
• Order Confirmation Calls: Build customer trust with automated verification of purchases.
• Agent Feedback Collection: Gather customer feedback through automated post-call surveys and ratings.

Fully Customizable Platform

Our IP PBX is fully customizable:

• Easily extendable with new features tailored to client requirements.
• Tailor-made reports can be developed (e.g., call duration by department, missed call alerts, agent productivity).
• Integration is possible with CRM, ERP, and Ticketing Systems.
• Flexible deployment: On-premises or Cloud-hosted.

Smart Reporting

• Detailed Call Logs & Recordings: Gain complete visibility with searchable call history, recordings, and easy playback.
• Agent Performance Insights: Monitor productivity with real-time reports on calls and resolutions.